Privacy Policy

At The Roadside Guy ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We only collect personal information that is reasonably necessary for us to provide our roadside assistance services to you. The types of personal information we may collect include:

• Contact Information: Your name, phone number, and email address.
• Location Data: Your current location, suburb, or specific breakdown location.
• Service Details: Information about your vehicle (make, model, issue) and the specific services requested (e.g., tyre replacement, jump start).
• Website Analytics: Page views, clicks, form submissions, referral information, and an anonymous visitor identifier.

2. How We Collect Information

We collect your personal information directly from you when you:

• Contact us via phone (07 2142 5649).
• Submit a service request through the contact forms on our website.
• Email us directly at hello@theroadsideguy.com.au.

3. How We Use Your Information

We use your personal information to provide roadside assistance services and understand how our website contributes to enquiries. Specifically, we use your data to:

• Respond to your service requests and inquiries.
• Locate you to provide emergency roadside assistance.
• Communicate with you regarding the status of our arrival.
• Liaise with tow truck operators on your behalf (if requested and authorized by you).
• Measure website usage and attribute successful enquiries to the pages or campaigns that led to them.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Disclosure of Information

We may only disclose your personal information to third parties in the following circumstances:

• To trusted service providers (e.g., licensed tow operators) solely for the purpose of fulfilling the service you requested.
• To Opinly, our website analytics provider. When you successfully submit an enquiry, your email address is sent to Opinly for hashing and linked to an anonymous visitor identifier so we can measure enquiry conversions. Opinly also receives website interaction data but does not receive the values entered into form fields through its automatic form tracking.
• When required or authorized by Australian law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information submitted through our website's contact form is sent securely to our business email through our website service. Website analytics are transmitted to Opinly over encrypted connections.

6. Accessing and Correcting Your Information

Under the Privacy Act, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To request access or correction, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.